pkaz Privacy Policy
Your Data, Handled
With Respect & Care

pkaz is Pakistan's premier online casino and sports betting platform, operating at pkaz.bet. pkaz acts as the data controller for all personal information collected through the platform. As data controller, pkaz determines the purposes and means by which your personal data is processed.

pkaz holds an international gaming licence and operates in compliance with the data protection and KYC/AML obligations attached to that licence. Our platform is designed specifically for Pakistani players, supporting PKR-denominated accounts and local payment methods including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20.

If you have any questions about how pkaz handles your personal data, or wish to exercise any of your data rights, you can contact our support team at [email protected] at any time during our support hours (9:00 AM – 3:00 AM PKT, 7 days a week).

pkaz collects personal data across several categories depending on how you interact with the platform. The table below summarises the main categories of data we collect and the circumstances in which collection occurs:

pkaz uses your personal data for specific, legitimate purposes only. We do not use your data for any purpose that is incompatible with the original reason it was collected. The primary purposes for which pkaz processes personal data are as follows:

• Account Management: To create, maintain, and administer your pkaz player account, including processing your deposits and withdrawals in PKR, managing your balance, and maintaining your gaming history.
• KYC & Identity Verification: To verify your identity and age (21+) as required by our international gaming licence obligations. pkaz is legally obligated to verify that all registered players are who they claim to be and meet the minimum age requirement.
• Fraud Prevention & Security: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, money laundering, and other prohibited conduct as defined in our Terms & Conditions.
• Regulatory Compliance: To fulfil our obligations under applicable AML (Anti-Money Laundering) regulations, KYC requirements, and the terms of our international gaming licence — including reporting obligations to relevant regulatory authorities where required by law.
• Customer Support: To respond to your enquiries, process complaints, manage self-exclusion or responsible gaming requests, and communicate with you about your pkaz account.
• Responsible Gaming Monitoring: To monitor your gaming activity for signs of problem gambling behaviour and, where identified, to apply responsible gaming interventions as described in our Responsible Gaming page.
• Platform Improvement: To analyse aggregated and anonymised usage data to improve the pkaz platform, enhance game offerings, and optimise the user experience for Pakistani players.
• Marketing Communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have opted in to receive such communications. You may withdraw marketing consent at any time from your account settings.

pkaz processes your personal data on the following legal bases, depending on the specific processing activity involved:

• Contractual Necessity: Processing that is necessary to perform the contract between you and pkaz — that is, to operate your player account, process bets, and deliver the pkaz service as described in our Terms & Conditions.
• Legal Obligation: Processing required to comply with applicable laws and regulations, including KYC/AML obligations, reporting requirements under our gaming licence, and cooperation with law enforcement or regulatory authorities.
• Legitimate Interests: Processing carried out on the basis of pkaz's legitimate business interests — including fraud detection, platform security, responsible gaming monitoring, and internal analytics — where those interests are not overridden by your rights and freedoms.
• Consent: Processing carried out on the basis of your freely given, specific, and informed consent — primarily in the context of marketing communications. Where we rely on consent, you have the right to withdraw it at any time without affecting the lawfulness of prior processing.

If you would like further information about the specific legal basis pkaz relies upon for any particular processing activity, please contact support at [email protected].

pkaz does not sell, rent, or trade your personal data to third parties for their own commercial purposes. Data is shared with third parties only in the following limited and controlled circumstances:

• Payment Processors: Your financial data is shared with payment service providers — including JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, SadaPay, and USDT TRC20 processing partners — solely to process your deposits and withdrawals. Each provider operates under their own privacy policy and applicable financial regulations.
• KYC Verification Partners: Your identity documents and CNIC data may be shared with authorised third-party identity verification services that pkaz uses to conduct KYC checks. These providers are contractually bound to process your data only for verification purposes and in accordance with applicable data protection standards.
• Game Providers: Certain gameplay data — such as session identifiers and wagering activity relevant to specific game providers — may be shared with pkaz's licensed game supplier partners for the purpose of game delivery, RNG certification compliance, and technical support.
• Regulatory Authorities & Law Enforcement: pkaz may disclose your personal data to gaming regulators, financial intelligence units, tax authorities, or law enforcement agencies where required by applicable law, court order, or our gaming licence conditions. Such disclosures are made only to the extent required and are not within pkaz's discretion to refuse.
• Professional Advisors: In limited circumstances, personal data may be shared with pkaz's legal, accounting, or auditing advisors on a confidential and need-to-know basis.

pkaz uses cookies and similar tracking technologies on the pkaz.bet website to provide a functional, secure, and personalised experience. The categories of cookies used on the pkaz platform are as follows:

• Strictly Necessary Cookies: These cookies are essential for the pkaz platform to function. They include session authentication cookies that keep you logged in during your visit, security tokens that protect against cross-site request forgery, and load-balancing cookies. These cannot be disabled without impairing platform functionality.
• Functional Cookies: These cookies remember your preferences — such as language settings, responsible gaming tool configurations, and display preferences — so you don't need to re-enter them each visit.
• Analytics Cookies: pkaz uses anonymised analytics data to understand how players navigate the platform, which features are most used, and where technical issues arise. This data is aggregated and does not identify individual users.
• Marketing Cookies: Where you have consented to marketing communications, pkaz may use cookies to personalise promotional content shown to you on the platform based on your gaming preferences and activity history.

You can manage your cookie preferences through your browser settings at any time. Disabling strictly necessary cookies may prevent some features of the pkaz platform from functioning correctly. For full details of the cookies in use on pkaz.bet, refer to the cookie management tool accessible from the platform footer.

pkaz retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, and to comply with applicable legal and regulatory retention obligations. The general retention periods applied by pkaz are as follows:

• Active Account Data: All personal data associated with your pkaz account is retained for the full duration your account remains open and active.
• Post-Closure Retention: Following account closure, pkaz retains your identity data, KYC documentation, and transaction records for a minimum of five years in order to comply with AML regulatory requirements and gaming licence obligations. This period may be extended where an account was subject to investigation, self-exclusion, or regulatory reporting at the time of closure.
• Support Communications: Records of support interactions — including complaint correspondence and responsible gaming requests — are retained for a minimum of three years following the closure of each support case.
• Technical & Log Data: Server logs and technical access data are retained for rolling 12-month periods for security monitoring purposes, after which they are securely deleted.
• Marketing Data: Where you have consented to marketing communications, your marketing preferences and contact details are retained until you withdraw consent, at which point they are promptly suppressed from all marketing systems.

pkaz implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. Our security framework includes:

• Encryption in Transit: All data transmitted between your device and the pkaz platform is encrypted using TLS (Transport Layer Security). This applies to all account activity including login, deposits, withdrawals, and support communications.
• Encryption at Rest: Sensitive data stored in pkaz databases — including CNIC details, financial information, and KYC documentation — is encrypted at rest using AES-256 standard encryption.
• Access Controls: Access to personal data within pkaz's internal systems is restricted on a strict need-to-know basis. Only authorised personnel with a legitimate operational requirement can access identifiable player data, and all access is logged and audited.
• Two-Factor Authentication: pkaz's internal systems require two-factor authentication for all staff accessing player data. Players are also strongly encouraged to enable 2FA on their own pkaz accounts for additional protection.
• Penetration Testing: pkaz conducts regular security assessments and penetration testing of its platform to identify and remediate vulnerabilities before they can be exploited.
• Incident Response: In the event of a data security incident that poses a risk to your rights and freedoms, pkaz will notify affected players and the relevant regulatory authority within the timeframes required by applicable law.

While pkaz takes all reasonable steps to protect your personal data, no internet-based platform can guarantee absolute security. You also have a role to play in protecting your own data — please refer to the account security guidance in our Terms & Conditions for best practices.

As a pkaz player, you have the following rights in relation to your personal data. You can exercise any of these rights by contacting pkaz support at [email protected]:

pkaz operates an absolute minimum age requirement of 21 years. The pkaz platform is not directed at, and does not knowingly collect personal data from, any person under the age of 21. This restriction applies regardless of the legal gambling age in any particular jurisdiction.

Age verification is conducted as part of the mandatory KYC process for all new pkaz accounts. Any account where the registered player is found to be under 21 years of age will be immediately suspended, all funds held pending review, and the account permanently closed. pkaz will not retain the personal data of underage users beyond what is required to document the closure and comply with any associated regulatory reporting obligations.

As an internationally licensed gaming platform serving Pakistani players, pkaz may transfer personal data to, and process it in, countries outside of Pakistan — including the jurisdiction in which pkaz holds its gaming licence, and the locations where our technology infrastructure and third-party service providers operate.

Where such international transfers occur, pkaz ensures that appropriate safeguards are in place to protect your personal data to at least the same standard as required under applicable data protection principles. These safeguards include:

• Contractual data processing agreements with all third-party recipients of personal data, establishing binding obligations regarding data protection standards, security measures, and permitted processing purposes.
• Transfer only to service providers operating in jurisdictions with regulatory frameworks that provide an adequate level of data protection for the categories of data transferred.
• Regular review of data transfer arrangements to ensure continued compliance with applicable standards as regulatory frameworks evolve.

If you would like further information about the specific international transfer arrangements applicable to your personal data, please contact pkaz support.

pkaz reserves the right to update this Privacy Policy at any time to reflect changes in our data processing practices, applicable laws, or the structure of the pkaz platform. When we make material changes — meaning changes that significantly affect your rights or how your personal data is used — we will notify registered players via email to their registered address at least 7 days before the updated policy takes effect.

Non-material updates, such as clarifications of existing language or corrections to contact details, may be published immediately. The effective date at the top of this page will be updated with each revision. We recommend that pkaz players review this Privacy Policy periodically to stay informed about how their data is handled.

Continued use of the pkaz platform after a revised Privacy Policy takes effect constitutes your acceptance of the updated terms. If you do not agree with any changes, you should stop using pkaz and contact support to request account closure and data handling in accordance with your rights under Section 9.

For all privacy-related enquiries — including data rights requests, concerns about how your personal data is being handled, or questions about this Privacy Policy — please contact the pkaz support team through the following channels:

• Support Email: [email protected] (plain text — not a clickable link)
• Support Hours: 9:00 AM – 3:00 AM PKT, 7 days a week
• Response Time: pkaz acknowledges all privacy enquiries within 5 business days and provides substantive responses within 30 calendar days.

When submitting a data rights request, please include your registered pkaz account email address, the specific right you wish to exercise, and any relevant supporting information that will help us verify your identity and locate your data efficiently. pkaz will not process data rights requests from unverified senders to protect against unauthorised access to player data.