pkaz Frequently Asked
Questions

Creating a pkaz account is straightforward. Visit pkaz.bet and click the registration link, then fill in your mobile number, date of birth, and preferred currency (PKR). You will receive a one-time verification code on your phone. Once confirmed, your account is active. You must be at least 21 years old to register — age is verified during the KYC process before any withdrawal is processed.

pkaz requires a valid Pakistani CNIC (Computerised National Identity Card) for KYC verification. You will need to upload a clear photo of the front and back of your CNIC, along with a selfie holding the card. Verification is usually completed within 24 hours. Players who have not completed KYC can still play, but withdrawals are locked until verification is approved.

Go to the pkaz Login page and click "Forgot Password." Enter the mobile number linked to your account. You will receive an SMS with a reset code. Enter the code on the verification screen, then set a new password. If you no longer have access to your registered mobile number, contact pkaz support at [email protected] and the team will guide you through a manual identity verification process to regain access.

No. pkaz strictly allows one account per person, per household, and per device. Duplicate accounts are a violation of pkaz's Terms & Conditions and may result in all associated accounts being permanently suspended and any balances forfeited. If you accidentally created two accounts, contact pkaz support immediately to merge or close the duplicate before it causes issues.

To permanently close your pkaz account, log in, go to Account Settings, and select "Close Account." You will be prompted to withdraw any remaining balance before closure. If you are closing for responsible gaming reasons, pkaz recommends activating self-exclusion instead — this gives you the option to return after a cooling-off period if your situation changes. For permanent closure with no return, email [email protected] with your request.

pkaz is fully optimised for mobile browsers on both Android and iOS devices — no app download required. Simply open pkaz.bet in your mobile browser for a smooth, app-like experience. The site is responsive across all screen sizes, so whether you are on a Samsung, Xiaomi, or iPhone, you can place cricket bets or spin slots without any performance issues.

The minimum deposit on pkaz is Rs 500 PKR. This applies across all supported payment methods including JazzCash, EasyPaisa, HBL, UBL, and Meezan Bank transfers. There is no maximum deposit cap for verified accounts. New players with pending KYC may have a temporary deposit ceiling until verification is complete.

JazzCash deposits on pkaz are processed instantly in most cases — funds typically appear in your pkaz wallet within 1 to 3 minutes of completing the transaction on your JazzCash app. During peak hours or temporary network delays, it may take up to 10 minutes. If your deposit has not reflected after 15 minutes, contact pkaz support with your JazzCash transaction reference number.

Yes, EasyPaisa is a fully supported deposit method on pkaz. The process works similarly to JazzCash — select EasyPaisa in the cashier, enter the deposit amount in PKR, and complete the payment through your EasyPaisa app or by dialling the EasyPaisa USSD code on your mobile. Deposits are credited almost instantly. pkaz does not charge any deposit fees for EasyPaisa transactions.

The minimum withdrawal on pkaz is Rs 1,000 PKR. Processing times vary by method: JazzCash and EasyPaisa withdrawals typically complete within 1 to 6 hours; bank transfers (HBL, UBL, Meezan Bank) take 1 to 3 business days depending on the receiving bank. Crypto withdrawals via USDT TRC20 are usually processed within 2 hours. All withdrawals require a fully verified KYC account.

pkaz does not charge any platform fees on deposits. Withdrawals are also fee-free on the pkaz side. However, your bank or mobile wallet provider (JazzCash, EasyPaisa, HBL, etc.) may apply their own standard transaction charges — these are outside pkaz's control. For crypto withdrawals (USDT TRC20), standard blockchain network fees (gas fees) apply and are deducted from the withdrawal amount.

Withdrawal delays on pkaz are most commonly caused by one of three things: incomplete KYC verification, an unmet bonus wagering requirement, or a routine security review on the account. Check your account status page for any pending verification steps. If everything looks clear on your end and the withdrawal has been pending for more than 24 hours, email pkaz support at [email protected] with your withdrawal reference number for a manual status check.

Yes — PSL (Pakistan Super League) is one of the most popular betting markets on pkaz, especially during the PSL season. You can bet on match winner, top batsman, total sixes, first wicket method, and dozens of other in-play and pre-match markets. pkaz updates PSL odds in real time, and live streaming commentary is integrated where available. Check the Cricket section for the full list of active markets.

RTP (Return to Player) is the percentage of wagered money a slot game pays back to players over a large number of spins, on average. For example, a slot with 96% RTP returns Rs 96 for every Rs 100 wagered over time. pkaz lists the RTP for every slot in the game info panel. Higher RTP slots give better long-term value, but remember RTP is calculated over millions of spins — short sessions can vary significantly from the stated percentage.

All casino games on pkaz use certified Random Number Generator (RNG) software, which is regularly audited by independent third-party testing agencies. Slot and table game outcomes are statistically random and cannot be manipulated by pkaz or by players. pkaz's international gaming licence requires ongoing compliance with fairness standards. If you have a specific concern about a game outcome, you can raise a formal dispute through pkaz support.

The minimum bet for cricket markets on pkaz is Rs 100 PKR per selection. Maximum bet limits vary by market and match — high-profile matches like PSL finals or international Test series typically have higher maximum limits than domestic fixtures. Exact limits are shown on the bet slip before you confirm your wager. pkaz reserves the right to adjust limits during live in-play events to manage liability.

Absolutely. All slot games on pkaz are fully mobile-optimised and run directly in your mobile browser — no app download needed. The slots are built with HTML5 technology, which means they work smoothly on Android and iOS phones and tablets. Players from Karachi, Lahore, Islamabad, and across Pakistan regularly enjoy pkaz slots on mobile data or Wi-Fi. For the best experience, use a modern browser like Chrome or Safari.

pkaz offers a welcome bonus to all new players who complete registration and make their first deposit. The exact bonus amount and match percentage are displayed on the pkaz promotions page at the time of your sign-up — offers are updated regularly. To claim the welcome bonus, opt in during registration or on your first deposit page. Bonus funds are credited to your account instantly after the qualifying deposit is confirmed.

Wagering requirements (also called playthrough requirements) define how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a 30x wagering requirement on a Rs 1,000 bonus means you need to place Rs 30,000 in qualifying bets before withdrawing bonus-derived winnings. pkaz lists the exact wagering requirement for each promotion clearly in the bonus terms. Not all games contribute equally — slots typically count 100%, while live casino games may contribute less.

Yes, pkaz runs free spins promotions periodically — both as part of the welcome package for new players and as ongoing reload offers for existing members. Free spins are typically tied to specific featured slot games. Winnings from free spins are credited as bonus funds and are subject to a wagering requirement before withdrawal. Check the current promotions page in your pkaz account for the latest free spin offers available to your account.

It depends on the specific promotion. Some pkaz bonuses are sports-betting specific and can be used on cricket markets including PSL and international fixtures. Others are casino-only bonuses restricted to slots or table games. The eligible game categories are always stated in the bonus terms and conditions. If you are unsure whether your active bonus can be used on cricket betting, check your bonus details page in the account dashboard or contact pkaz support.

pkaz rewards regular players through a tiered loyalty programme. As you play and wager, you accumulate loyalty points that move you up through VIP tiers — each tier unlocking better reload bonuses, faster withdrawal processing, dedicated account managers, and exclusive promotions. Players at higher VIP levels can also receive personalised offers based on their preferred game types, whether that is cricket betting, live casino, or slots. Full details are available in the pkaz loyalty section of the site.

Yes. pkaz operates under an international gaming licence, which requires the platform to meet strict standards for player protection, fair play, responsible gaming, and financial security. Licence conditions include regular audits of game fairness, segregation of player funds, and enforced responsible gaming policies. pkaz is committed to full compliance with its licensing obligations. If you need specific information about the licence, contact pkaz support.

The minimum age to register and play on pkaz is 21 years old. This is a strict and non-negotiable requirement. All accounts are subject to CNIC-based age verification during KYC. Any account found to belong to a player under 21 will be immediately suspended, all funds held pending review, and the account permanently closed. pkaz takes underage gambling extremely seriously and encourages parents to use parental control tools to prevent minors from accessing the site.

Log in to pkaz and go to Account Settings → Responsible Gaming. From there you can set daily, weekly, or monthly deposit limits and loss limits in PKR. Reductions to your limits take effect immediately. Increases require a 7-day cooling-off period before they activate — this deliberate delay helps prevent impulsive decisions during a difficult gaming session. There is no minimum or maximum value you must set; any amount that works for your budget is valid.

pkaz offers two levels of self-exclusion. A cool-off period (24 hours to 6 weeks) temporarily suspends real-money play while keeping your account intact. A full self-exclusion (minimum 6 months, or permanent) blocks your account and removes you from all pkaz marketing. Both options are available under Account Settings → Responsible Gaming. For full self-exclusion, you can also request it by emailing [email protected]. For more detailed guidance, visit our Responsible Gaming page.

pkaz uses industry-standard 256-bit SSL encryption on all data transmissions between your device and the pkaz servers. Your financial data, CNIC documents, and personal details are stored securely and never shared with third parties except where required by the platform's licensing authority or applicable law. pkaz does not store full card or bank account numbers on its servers. For a full overview of data handling practices, review the pkaz Privacy Policy.

If you feel that gambling is no longer just entertainment and is starting to affect your finances, relationships, or mental health, please reach out. pkaz's support team is available 9:00 AM to 3:00 AM PKT, 7 days a week at [email protected] and can help you activate self-exclusion, set limits, or connect with additional support. You can also visit our dedicated Responsible Gaming page for a full self-assessment checklist and a step-by-step guide to using pkaz's player protection tools.